Troy - Grand Rapids - Whitmore Lake 877-SLEEP-MI
877 753-3764

Troubleshooting Your Equipment

Claustrophobia / Anxiety
   1. This is common for new patients initiating therapy.
   2. Try using the PAP device when awake, watching TV, reading, etc. to become acclimated.
   3. Switch to a smaller mask, like nasal pillows.
Eye issues
   1. CPAP mask leaks tiny amounts of air into the eyes.
   2. The exhaust port is flowing into your eyes drying them out.
   3. CPAP mask is too tight
   4. Some patients with sleep apnea and puffy eyes from PAP have problems with tear ducts, sinuses and eyelids. The air that enters in the airway, could also enter through these ducts to the eyes. Call your doctor.
Gassy/Bloated feeling
   1. If using two pillows, try one or a thinner pillow.
   2. Try sleeping on your side vs back.
   3. Change head/neck/body position – incorrect positioning could blow air into the belly.
Mask Leak – All masks will leak, especially when you change position.
   1. Headgear – The headgear should fit loose and be comfortable.  Your skin should not bulge around the mask.  Over tightening of the mask will cause red marks and leaks.
   2. Reseating the mask – With the pressure on, pull the mask directly away from your face and gently set it back into place.  Move the mask around before trying to tighten the headgear.
   3. Cushions should be replaced monthly, you may have to pay out of pocket if your insurance doesn’t cover.  
 Mouth Breathing / Dry Mouth / Sore Throat   
   1. If using a full-face mask, turn the pressure on before putting the mask on. This will help give a better seal.
   2. If using a nasal or nasal pillow mask – you will need to use a chinstrap or purchase a full-face mask.
   3. Dry mouth/ sore throat is caused by mouth breathing or mask leaks. Suggestions: a chinstrap; making sure that the humidifier is on.
Noisy machine – all PAP’s will make noise
   1. Check for the location of noise – is it at the mask or machine?
      a. Check mask port – redirect the mask port/tubing so that the exhalation air goes in a different direction, it may reduce noise.
      b. Check gasket behind humidifier chamber. If missing or not seated correctly, it will make noise.
      c. Masks will flex and may cause noise if air escapes.
      d. Introduce a white noise while sleeping, like music, a fan, TV.
      e. The motor inside your PAP device will speed or slow with each breath, this is normal.
Snoring / Sinus issues
   1. Only your doctor can change the pressure, please call the doctor that ordered the PAP device and discuss your snoring.
   2. If your mask is leaking, refer to the ‘Mask Leak’ section. Leaks can cause snoring due to some of the pressure leaking out of the mask.
   3. Sinus issues will make using a CPAP very difficult; best suggestion is to take a break and contact your doctor. Continuing to use the CPAP could make your conditions worse.
Too much pressure
   1. Increase Ramp time to a longer time (refer to manual).
   2. Decrease Ramp start pressure by a small amount (refer to manual).
   3. Increase Flex settings (refer to manual).
   4. Use PAP for 1 hour awake in a relaxed state every day, then try to sleep on it.  This will help desensitize you to the pressure.
   5. Call your doctor, Sleep Solutions cannot change a pressure without a prescription from your doctor.

Too little pressure
   1. Increase starting Ramp pressure (refer to manual).
   2. Use PAP for 1 hour awake in a relaxed state every day, then try to sleep on it.  This will help desensitize you to the pressure.
   3. Call your doctor, Sleep Solutions cannot change a pressure without a prescription from your doctor.
My water chamber is empty
   1. Air is leaking from the mask causing all humidity to escape.
   2. Mouth breathing (not with a full-face mask) will cause humidity to escape.
   3. High humidity settings will cause the water to be used faster.
   4. Dremstation - Adaptive Humidity is on, turn to Fixed (refer to manual).
   5. Airsense 10 – Humidity is on Auto setting, turn to manual (refer to manual).
My water chamber is always full
   1. Humidity Setting is too low.
   2. Humidity is already high in the house/outside.
Water in mask or hose
   1. A standard, non-heated tube is being used.  A non-heated tube will cause water buildup in the hose which will eventually get into the mask.  Turn the setting down or buy a heated tubing
   2. Humidity setting is too high. (refer to manual).
   3. Condensation forms when warmer air in the tubing is surrounded by colder bedroom air.